Exchange and Return Policy

RETURN POLICY
We do not provide any returns or refunds on products once sold and delivered.
We do offer a size exchange option for purchased items. In case of a refund for a defective/damaged product gateway charges of 3% and 2% will be deducted for Prepaid and COD orders respectively.
Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable.

Damages and Defective Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note for record purposes and to avoid disputes all products are carefully packed and Video/ images are taken to ensure quality

EXCHANGE POLICY
We do not entertain returns or exchanges for international orders.
We have a 7-day exchange policy for Domestic Orders, which means you have 7 days after receiving your item to request an exchange. 
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@ethnoplus.com or on our dedicated WhatsApp number.  If your exchange is accepted, we’ll arrange for a pickup. If Items are sent back to us without first requesting, it will not be accepted. 
PLEASE NOTE WE EITHER EXCHANGE THE SIZE OR ISSUE STORE CREDITS ONLY
We do not entertain returns or exchanges for international orders.
STORE CREDITS
We strictly refunds in the form of store credits. Please note Shipping Charges shall not be refunded.Store Credit will be initiated within 12 hours of Customer Request. Store Credit is valid for 3 Months
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will immediately notify you and offer you store credits in the form of a voucher. The unique voucher can used against future purchases at www.ethnoplus.com within next 3 months.